Jigsaw Homes Group is delighted to announce that our customer contact service has retained the CCA Global Standard Accreditation for the ninth consecutive year with the customer service excellence of both Connect centres recognised for the first time.
Until this year, just the Connect team in Jigsaw Group’s Leigh office was involved in the accreditation.
The internationally recognised accreditation was awarded following the independent audit in September across both Connect offices in Leigh and Ashton-under-Lyne.
Feedback from the audit commended the teams for their hard work and commitment in preparing both offices for the assessment. The level of effort given by both teams was also praised.
The auditor said that Connect has, “tremendous resident and colleague focus, and operates as a much-valued operation, within a superbly forward-focused organisation.”
The CCA’s Standards Board concluded: “A great report and assessment – congratulations on your continuing CCA Global Standard Accreditation.”
The CCA Global Standard is an impartial assessment of an organisation’s customer service operation. It is designed by industry, for industry, and assesses the documented process, implementation and development of the customer service operation.
It aligns the customer experience strategy to Jigsaw Group’s vision, values and purposes of the organisation. Part of the assessment identifies employee skills and capabilities and assesses how easily customers can access the service.
The assessor, Martin Gilhooly, also commended the teams, led by Lorraine Hilton, for their preparation of appropriate evidence and for the support provided on site during his visit.
A huge well done to all involved with the audit in achieving this internationally recognised accreditation.