On Wednesday 23rd January 2019, our energy efficiency Scrutiny Panels met for the final time at our offices in Leigh and Ashton to look at the final recommendations for the report. Tenants came from across the North West to meet together to share their views and agree the contents for the final report.
The final recommendations to be included were:
- Include information on the energy advice service in Jigsaw Wests New Tenant Pack
- Revise the energy efficiency contact centre script at Jigsaw West to include staffing changes.
- Update the Groups website with details of the current programme of works.
- Carry out a check to determine if a void property with a valid energy performance certificate has sufficient loft insulation (West).
- Review the energy efficiency information held on Jigsaw East and Souths Website to ensure consistent advice and information is provided.
- Make a copy of the recent EPC available to download from the Customer Hub
- Remind residents as winter approaches of energy saving practices, how to stay warm in the winter months and the availability of the free energy advice services at Jigsaw West
- Make use of the annual gas service/safety checks to deliver information leaflets about LEAP and other local energy saving schemes available for Jigsaw East customers.
- Promote LEAP and other local energy saving schemes using notice boards within communal areas, Home and Community Hubs and within the Neighbourhood Engagement roles at Jigsaw East
- Consideration to be given to offer advice/guidance to residents on how to safely and effectively bleed radiators.
- Ensure up to date information is provided by Warm Front in their letter to Jigsaw East Customers
- Remind residents how to use their heating controls when carrying out an annual gas service.
- Review lighting arrangements at Jigsaw West blocks of flats/schemes (timing clock/sensors) to ensure operating times are set at an appropriate level.
Our Chief Executives Department then worked on the final report which can be accessed by clicking on the link below:
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