You may have started noticing more of our vans and operatives out and about in your neighbourhood. We continue to carry out Emergency Repairs, Gas Safety and Electrical Safety checks to your homes. In line with Government advice we are also resuming, in a limited way, some more of our maintenance services.
Gas and electrical safety checks: following the Government’s advice our gas and electrical safety checks are continuing and we will contact you to make an appointment if your home is due a visit. We understand that many of our residents may be fearful of allowing our engineers to enter their homes during the pandemic, however, we can assure you that these essential checks are to ensure the continued safety of you and your family. Our operatives will only be required to enter rooms where your appliances are present and will ensure social distance is maintained at all times.
Emergency Repairs: please only call us about maintenance when you need to report an emergency repair. To find out which repairs are considered an emergency, please visit our website. Before our operatives visit, please let us know if anyone in your household is unwell.
Grounds Maintenance: following the Government’s advice on social distancing, we have made some changes to the way we carry out grounds maintenance during the current coronavirus (Covid-19) situation. As always, our main priority is the health and wellbeing of our customers and staff. In the short term this means there will be a reduced number of site visits with focus on grass cutting and when it is possible our operatives will spend more time on site to ensure the grounds are brought back up to the usual high standard.
Void Works: where it is possible to do so safely, our operatives will be working on refurbishing our current empty homes to enable them to be ready for when new tenants are able to move in.
Lettings: Our team are carrying out essential home moves only and are continuing to process applications for re-housing so that we are able to start letting properties promptly when the Government’s restrictions are lifted.