We work together with residents to shape our priorities through an active consultation process via our Jigsaw Reward’s scrutiny panel.
The first topic this year is the Customer Voice and we will be looking at ways in which our residents have their say on our services. We will also review how we capture, and implement, their views.
Following their first meeting in May, our Resident Scrutiny Panel, who are reviewing the Customer Voice topic, will meet again on Tuesday 17 June. The panel chose to focus on the following key areas:
- Promotion / marketing – how do we currently promote the Chief Executive Officer’s email?
- Representation across the Group – after looking at the current demographics / geographics of Jigsaw Rewards tenants, who is currently engaging? What groups need more representation?
- Rewards / incentives – what do we currently do? Do existing options include access to experiences / family days out?
- Language inclusivity – Is it possible to translate emails / messages into other languages?
- Other associations – what do other Housing Associations offer regarding customer voice?
Our Internal Audit Team has been looking into these issues on behalf of the panel and will report their findings at the meeting on 17 June.
As a Group, Jigsaw creates new and exciting opportunities for residents as part of our plan to help regenerate neighbourhoods and provide opportunities for our communities to thrive. We work closely with residents to shape our priorities together.
You can find out more about what’s involved in being part of scrutiny panel here: https://www.jigsawhomes.org.uk/scrutiny/
For other ways to get involved and have your say, go to https://rewards.jigsawhomes.org.uk
