Resident Services, Help & Advice

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Welcome

On this page you can access a host of services along with useful information about your home and maintenance, your tenancy, rent and neighbourhood services.

How can we help you today?
My Jigsaw
Log in or register with 'My Jigsaw' to gain access to our services, tenancy info, rent and repairs 24/7.
Pay Your Rent
Make a secure payment online using allpay.
Cost of living advice
If you're in need of money advice or extra guidance to help tackle the rising cost of living, we are here to help.
Money Advice
We are here to provide free and impartial advice on budgeting and money management.
Exchange Your Home
Advertise your home and find other tenants to swap your home for free via www.houseexchange.org.uk
Report ASB
If you wish to report an incident of ASB or hate crime, please get in touch with us.
Register for Jigsaw Rewards
Register for Jigsaw Rewards to complete surveys and be part of a future Resident Scrutiny Panel.
Get involved with scrutiny
Our Resident Scrutiny Panels scrutinise our services and feed into detailed board reports to help with improvements.
Contacting us out of hours
Report any issues outside our office hours that requires an emergency response.
Rent
Find everything you need regarding your rent, from online payments to money advice.
Home & Maintenance
Find information about looking after your home, from reporting repairs to mould & condensation.
Your Tenancy
Find out more information about your tenancy agreement, ASB & hate crime and exchanging your home.
Your Neighbourhood
Find out more information about where you live, our teams, and the services we provide, including our neighbourhood plans.
Customer Voice
At Jigsaw Homes we have a customer-centric approach to how we operate. Listening to our customers (tenants and residents) and their views is key to delivering effective, fair, and accessible housing services.
Service adjustment policy
In providing our services as a landlord, managing agent, support provider, contractor, partner and purchaser, at Jigsaw Homes Group we recognise our responsibility to ensure our customers are not unfairly disadvantaged by their individual circumstances.
Leaseholders
We are here to help you understand your rights and responsibilities as a leaseholder and your relationship with Jigsaw Homes Group.
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