Your home & maintenance

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Your home and maintenance

Here you can find information about looking after your home and staying safe.

How can we help you today?
 
Report a repair
Log in to My Jigsaw to report a non-emergency repair.
 
Emergency repair information
Find out what repairs are classed as emergencies.
 
Get in touch
Speak with an advisor to change a repair appointment or chase up a repair.
 
Reporting repairs
Making sure your home is maintained in a good state of repair lies with both you as tenant, and us as your landlord. Your main responsibility is to report repairs quickly to avoid further problems arising.
 
Repair responsibilities
Jigsaw Group is responsible for the main structure of a property and for repairing items that were part of the premises when a tenancy started. Here you can find a comprehensive breakdown of our responsibilities and yours as a tenant.
 
Condensation and mould
We are here to help resolve damp and mould issues and offer appropriate advice for households to maintain a home free from condensation and mould. If you are struggling with mould build up in your home, please get in touch.
 
Safety in your home
If you had a fire tonight, would you know what to do? Be prepared and have an escape plan. One day it could just save your life! Make sure you, and those you live with, know how to escape in the event of a fire. The most important thing to remember if a fire starts in your home is get out, stay out and call 999. You should never try to fight a fire yourself.
 
Gas Safety
As your landlord, we are required by law to carry out a safety check on our gas fittings installed in your home, every year. As a tenant, you too have some responsibilities.

We have set out these responsibilities, tips on how to avoid putting yourself at risk from faulty gas fittings and what you can expect from us.
 
Being prepared for floods
Even homes that are not in an immediate risk of flooding can be affected by excessive rainfall. ‘Surface water’ occurs when drainage systems are unable to cope with sudden, heavy rainfall, causing flash floods. Unfortunately there is no direct warning for this type of flood, but there are precautions that you can take.
 
Energy advice
A few simple steps could help you run your home for less as well as producing fewer harmful CO2
emissions. More than half of the energy we use at home is used for heating and hot water.
More information
Home improvements