Tenants’ Annual Report

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Tenants' Annual Report

Since the creation of Jigsaw Group, we have been working to make our communities better places to live, delivering services that make a difference to our residents.  As a stronger organisation, with our mission of ‘Creating homes. Building lives.’, over the course of last year we began to look outwards concentrating on our future direction.

In 2020 we launched the Jigsaw Conversation, a Group-wide consultation, to help ensure our plans match the priorities of our residents, employees and board members.  Close to 700 individuals – employees, residents and board members got involved to shape our ambitions to build more new homes, making improvements to existing properties, providing mental health and employment and training support, funding local projects and reaching our target of becoming a net zero carbon organisation by 2050.

In this, our Residents’ Annual Report, we look in more detail at our work and performance in areas such as new homes, neighbourhood plans, com- plaints, repairs and anti-social behaviour, as well as Jigsaw Rewards, Scrutiny and Jigsaw Foundation funding.

The information provided in this report is for the period of 1 April 2020 to 31 March 2021.

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