I’m pleased to share the latest update from Jigsaw Homes as we continue to strengthen our commitment to providing safe, affordable, and high-quality homes across our communities.
One of the most significant developments is the introduction of Awaab’s Law. At Jigsaw, we’ve taken proactive steps by establishing our Healthy Homes Team, with newly appointed members dedicated to actioning reports of damp and mould.
We’ve also reached out directly to you with clear guidance on how to report problems, to make sure we can take appropriate action without delay. If you need to report an issue with damp and mould please e-mail HealthyHomesTeam@jigsawhomes.org.uk
I’m pleased to see more of our residents benefiting from our online services ‘My Jigsaw’, when it comes to reporting repairs as you can book your own repair appointments directly. Try it out, if you haven’t already registered; it’s quick and easy by clicking here.
We’ve also made service adjustments to better meet the needs of our residents and introduced our Customer Pledge, which outlines the standards of service you can expect from us.
We are currently busy working to identify schemes for the new Social and Affordable Homes Programme and working with local authorities so that our future development strategy delivers the right mix of social and affordable rent homes in your region.
You can read more about our work over the past year in our latest publications below.
Keeping you safe in your home
- 4,830 Emergency Repairs
- 36,198 Non-emergency/Routine Repairs
- 10,376 Gas Safety Checks
- 1,473 EICRs
- 170 Kitchen Upgrades
- 92 Bathroom Upgrades
- 604 Boilers Fitted/Repaired
- 1,608 Windows & Doors
A total of 497 void homes had repairs completed ready for re-let, helping more people into affordable homes.
Supporting our communities
Jigsaw Support
2,589 people accessed Jigsaw Support services between July and September 2025. Our services include support around domestic abuse, homelessness, supported accommodation, wellbeing, employability, and tenancy sustainment.
271 people accessed our Wellbeing & Tenancy Sustainment service which supports customers to manage anxiety and stress and build resilience and confidence.
Our Supported Temporary Accommodation scheme provides accommodation and support for people who are homeless. Since July, 94 individuals/families were housed and a further eight were supported via emergency placements.
We have provided hundreds of residents with the skills and support they need to work towards securing employment through our range of services like Motiv8, Support to Succeed and Skills Exchange. Since July:
58 people were helped towards employment through our work clubs and jobs fairs
99 residents attended free training organised by our Jigsaw Employment Team (JET) with courses including Food Safety, Digital Skills, First Aid and AQA courses.
Neighbourhood Engagement
Across our communities, we have been actively addressing the cost of living and fuel poverty and providing financial health and wellbeing support throughout the year.
Over the last three months we:
- Helped run welcome hubs and food grocers with more than 270 residents regularly attending
- Ran a range of summer holiday activities for families across our neighbourhoods with 435 children attending
- Helped organise summer fun days and festivals with more than 1,800 people attending
- Held clean up days across our neighbourhoods with 35 volunteers
- Ran a range of clubs and groups including cooking, crafts, gardening and exercise, with 218 attendees
If you want to know more about our work in and around your neighbourhood, you can click here to see our Neighbourhood Plans.
Jigsaw Foundation
The Jigsaw Foundation fund is our £450,000 community investment programme aimed at supporting charities, resident and community groups, voluntary organisations, social enterprises and local partner agencies in projects which complement our Neighbourhood Plans.
So far, we have awarded £132,000 to 24 projects across our North areas, £28,240 to four projects in the Midlands and £197,400 to 26 projects in Tameside, with more still to be allocated.
Any projects awarded less than £25,000 are voted for by our Jigsaw Rewards members.
Any tenant or leaseholder can become a Jigsaw Rewards member. By taking part in feedback and surveys, you can gain points which can be exchanged for vouchers or rent credit. It’s free and easy to join – all you need is your surname and payment reference number. Earn Points Here
