As we approach April, our new financial year, we are looking ahead to where we want to focus our efforts. Like you, our key priority is health and safety; making sure your homes are safe, and improving our existing homes, as well as building new ones.
That’s why we are setting aside more money for repairs and recruiting more operatives and technicians to help with appointments.
Following our recent Tenant Satisfaction Survey, many of you told us what we do well, and areas where you would like to see improvements, so thank you to those who took part. We are now working on an action plan based on the results of the survey which will be released soon.
We also monitor our performance on a quarterly basis using over 40 Key Performance Indicators (KPI’s). These are measurable values that show how effectively the Group is achieving its goals.
The most recent results, which look at how we are meeting target times for emergency repairs, satisfaction with repairs and handling complaints, can be found here>> Customer Service KPIs – Jigsaw Homes Group
Brian Moran
Chief Executive, Jigsaw Homes Group
Channelling Our Online Services Through One Website
We’re pleased to announce that following a recent refresh of our Jigsaw Homes Group website we are looking at channelling services from our landlord websites to www.jigsawhomes.org.uk
We’ve made this change as part of our commitment to continually improve your experience of our website services.
From 01 April 2025, all website visitors to midlands.jigsawhomes.org.uk, north.jigsawhomes.org.uk and tameside.jigsawhomes.org.uk will be automatically redirected to our parent website www.jigsawhomes.org.uk.
A single website will allow for greater control over the consistency of information and functionality improvements, all while keeping the interface and experience you’re familiar and comfortable with.
A recent Jigsaw Rewards survey with residents from our group members found it was easy and/or very easy to access key services and accessibility options on our group website.
• No Action Required: If you visit our old site, you will be automatically redirected to www.jigsawhomes.org.uk. All bookmarks and links to our site will still work seamlessly
• Same Services, Same Look: You can expect the same features, design, and content you know and trust. This change will not impact your experience or any of the services you currently use.
• Contacting Jigsaw: All our contact details, telephone numbers, email addresses and payment services will remain the same so you don’t need to worry about any changes in communications with Jigsaw.
Book your own repair appointments here
We have updated My Jigsaw to give you the ability to schedule your repairs appointments directly through your account. You can choose the date and time (morning or afternoon) to suit you.
If you are not registered already, registration is quick and simple and automated.
Click here to login or register.
Keeping You Safe in Your Home
Our top priority for the year ahead (April 2025) alongside delivering new homes, is the continued improvement of our existing homes, particularly in addressing issues that affect your health and well-being.
In response to reports around damp and mould we have set up a new, dedicated Healthy Homes team. This specialist team will focus on tackling damp and mould issues and making sure that you receive the support and service you need to maintain a healthy living environment.
As always, if you do need to report a repair or issue with damp and mould, please get in touch.
From October to December 2024, across the Group, we carried out:
- 7,650 Emergency repairs
- 33,868 Urgent and routine / non-emergency repairs
- 8,959 Gas safety checks
- 837 PET tests
422 empty homes were repaired ready for re-letting, helping more people into affordable homes
Supporting our communities
Jigsaw Support
More than 750 people accessed our Jigsaw Support services from October to January 2025. These services range from support with domestic abuse, homelessness, wellbeing, hospital discharge, employability and tenancy sustainment.
• 205 people accessed our Wellbeing service which supports customers with complex needs through resilience and confidence training, managing anxiety and stress and signposting to local provisions.
• Through our Tenancy Sustainment service, we helped 152 people with life skills, support with budgeting, utilities, bills and benefits eligibility.
• Our domestic abuse service has helped provide support for 1,388 survivors since it launched in April last year.
• Our range of employability services such as Motiv8, Support to Succeed and maths course Multiply means we have also supported 652 people back into work since October.
• Through our neighbourhood engagement and employment teams, we also helped 95 people towards employment with 121 people taking up free courses in food safety, first aid, digital skills and even floristry courses.
Neighbourhood Engagement
Across our communities, we have been providing help with the cost of living, financial, and health and wellbeing support.
Here is a just a snapshot of our work in our neighbourhood plans areas from October to January 2025:
• We organised activities and events across the half-term and Christmas holidays enjoyed by more than 900 residents, including parties, arts and crafts, and a community festival
• We handed out more than 600 winter warmer packs to those most in need and help four cost of living events
• We helped run four community grocers, six weekly warm hubs and four breakfast clubs.
Jigsaw Foundation
Our £450,000 Jigsaw Foundation community fund will once again open for applications in April 2025.
This money is set aside for resident groups, charities, voluntary organisations and partner agencies to bid towards and make a difference to lives within their communities.
Applications with a value of £24,999 and over are approved by Jigsaw’s executive team and amounts under this are voted on by residents through our Jigsaw Rewards platform.
If you want to have your say on which projects receive funding, and you are not already a member, simply click on the Rewards button at the end of this e-mail to join.
If you know of, or are involved with, any group or project that would benefit from funding to support your community, please visit the Jigsaw Foundation website which has all the details of eligibility and how to apply.
