Who is responsible
| Who’s Responsible? | Association | Tenant | Rechargeable to tenant |
| External Areas Individual dwelling | |||
| Roof | |||
| Roof structure and covering | Yes | ||
| Chimneys | Yes | ||
| Guttering and rainwater goods | Yes | ||
| Fascias, Soffits and barge boards | Yes | ||
| Roof leaks / damage | Yes | ||
| Chimneys sweeping | Yes | ||
| TV/Satellitte aerial | Yes | ||
| Walls porches and canopies | |||
| External walls and copings | Yes | ||
| Rendering | Yes | ||
| Foundations | Yes | ||
| Concrete or timber canopies | Yes | ||
| Timber or UPVC porches | Yes | ||
| External painting | Yes | ||
| Balconies | Yes | ||
| Windows | |||
| Window frames | Yes | ||
| Concrete and timber cills | Yes | ||
| Glazing (with severe condensation) | Yes | ||
| Glazing (if damaged) | Yes | Yes | |
| Window cleaning | Yes | ||
| Internal cills and reveals | Yes | ||
| Window handles | Yes | ||
| Window vents | Yes | ||
| Window keys | Yes | Yes | |
| Doors | |||
| External doors and frames | Yes | ||
| Damaged external doors/frames | Yes | Yes | |
| Internal door including, catches, handles and hinges | Yes | Yes | |
| Thresholds and cills | Yes | ||
| Locks, bolts and handles fitted by assoc | Yes | ||
| Spy holes and additional security fitted by assoc | Yes | ||
| Door entry systems | Yes | ||
| Faulty security alarm | Yes | ||
| Code change to security alarm | Yes | ||
| Door bells (battery operated) | Yes | ||
| Door bells (hard wired) | Yes | ||
| Replacement keys | Yes | Yes | |
| Gaining access when keys are lost | Yes | Yes | |
| Meter cupboard doors – Gas and Electric (External Wall Plastic Door) | Yes | ||
| Meter cupboard doors – Gas and Electric (Timber Door) | Yes | ||
| Pipes and drains | |||
| Soil and vent pipes | Yes | ||
| Drains and gully surrounds | Yes | ||
| Gully grids | Yes | ||
| Inspection chambers | Yes | ||
| Clearing blocked drains | Yes | Yes | |
| Gardens & Boundaries | |||
| Garden maintenance | Yes | ||
| Tree maintenance | Yes | ||
| Garden walls (not boundary) | Yes | ||
| Garden flooding | Yes | ||
| Front and rear Boundary Fencing | Yes | ||
| Intermediate fencing (between properties) | Yes | ||
| Fencing staining/painting | Yes | ||
| Front and rear side gates | Yes | ||
| Garden timber sheds | Yes | ||
| Miles Platting sheds | Yes | ||
| Stolen sheds (Miles Platting) | Yes | Yes | |
| Concrete outhouses | Yes | ||
| Line posts (Unless communal) | Yes | ||
| Rotary driers (Unless communal) | Yes | ||
| Clothes lines/pegs (Unless communal) | Yes | ||
| Car hard standing repairs (if original) | Yes | ||
| Dropping kerbs for parking | Yes | ||
| Patio areas (association installed) | Yes | ||
| Patio areas (tenant installed) | Yes | ||
| Pest control | Yes | ||
| Communal Areas | |||
| External | |||
| Door entry and concierge systems | Yes | ||
| Communal lighting and security | Yes | ||
| Communal decoration and upkeep | Yes | ||
| Grounds maintenance inc Trees | Yes | ||
| Parking bays, gates and bollards | Yes | ||
| Drying areas | Yes | ||
| Window cleaning (communal) | Yes | ||
| TV Aerial/Satellite (communal) | Yes | ||
| Internal | |||
| Lifts and stairwells | Yes | ||
| Communal lighting and security | Yes | ||
| Fire alarms | Yes | ||
| Smoke and heat detectors | Yes | ||
| Internal doors and ironmongery | Yes | ||
| Damaged internal doors and ironmongery | Yes | Yes | |
| Flooring (structural) | Yes | ||
| Skirting boards and picture rails | Yes | ||
| Architraves | Yes | ||
| Internal frames and architraves | Yes | ||
| Door alterations (for floor coverings) | Yes | ||
| Pest control (communal areas only) | Yes | ||
| Walls | |||
| Plaster air vents and airbricks | Yes | ||
| Plaster cornices | Yes | ||
| Minor plaster repairs e.g. hairline cracks and small holes | Yes | ||
| Plaster repairs when redecorating | |||
| Wall tiling | Yes | ||
| Tile grouting | Yes | ||
| Fireplaces (gas/elec) | Yes | ||
| Internal decoration | Yes | ||
| Floors | |||
| Floor joists | Yes | ||
| Chipboard flooring | Yes | ||
| Timber floorboards | Yes | ||
| Concrete floor finishes | Yes | ||
| Damaged/worn/stained vinyl flooring | Yes | ||
| Damaged/worn vinyl flooring to wet rooms (disability) | Yes | ||
| Carpets and laminates | Yes | ||
| Other Flooring installed by tenant | Yes | ||
| Carpet grippers | Yes | ||
| Stairs | |||
| Staircase, banister and handrails | Yes | ||
| Stairlifts (fitted by the association) | Yes | ||
| Treads and risers | Yes | ||
| Stair coverings | Yes | ||
| Bathroom | |||
| Baths, basins, WC | Yes | ||
| Baths, basins, WC (damaged by tenant) | Yes | Yes | |
| Bath panels | Yes | ||
| Damaged bath panels | Yes | Yes | |
| Toilet seats (general needs) | Yes | ||
| Toilet seats (sheltered and supported) | Yes | ||
| Bathroom leaks due to bathing | Yes | Yes | |
| Faulty Taps | Yes | ||
| Faulty taps due to tenant damage | Yes | Yes | |
| Showers installed by the association | Yes | ||
| Showers not installed by the association | Yes | ||
| Shower heads | Yes | ||
| Shower rails and curtains | Yes | ||
| Internal pipe boxing (if installed when tenancy began) | Yes | ||
| Plugs and chains | Yes | ||
| Towel rails and holders | Yes | ||
| Kitchen | |||
| Kitchens installed by the association or in situ when the tenancy began | Yes | ||
| Kitchens not installed by the association | Yes | ||
| Cupboard draws | Yes | ||
| Door catches, handles and hinges | Yes | ||
| Worktops | Yes | ||
| Taps (fitted by the association) | Yes | ||
| Damage to any of the above (113-118) | Yes | Yes | |
| Provision for washing machine | Yes | ||
| Provision for dishwasher | Yes | ||
| Plugs and chains | Yes | ||
| Electrical items | |||
| Electrical wiring, sockets and light fittings | Yes | ||
| Damaged electrical wiring, sockets and light fittings | Yes | Yes | |
| Hard wired smoke alarms | Yes | ||
| Battery operated smoke alarms | Yes | ||
| Consumer units | Yes | ||
| Storage heaters | Yes | ||
| Electric fires (association fitted) | Yes | ||
| Electric fires (not association fitted) | Yes | ||
| Bulb change to an electric fire | Yes | ||
| Electric supply | Yes | ||
| Rewireable fuses | Yes | ||
| Immersion heaters | Yes | ||
| Disconnection and reconnection of cookers | Yes | ||
| Disconnection and reconnection of cookers (Decant) | Yes | ||
| Extractor fans | Yes | ||
| Cleaning of extractor fans | Yes | ||
| Aerial sockets | Yes | ||
| Ventilation units | Yes | ||
| co2 detectors | Yes | ||
| Pull cords | Yes | ||
| Plumbing | |||
| Water service from the boundary to the internal stop tap | Yes | ||
| Blocked sink, bath or basin | Yes | Yes | |
| Blocked WC | Yes | Yes | |
| Sink unit | Yes | ||
| Wash hand basin | Yes | ||
| Bath or shower tray | Yes | ||
| Plugs and chains | Yes | ||
| Sealants to bath | Yes | ||
| Boxing in of new or existing pipework | Yes | ||
| Provision for washing machine | Yes | ||
| Blockages caused by washing machine | Yes | ||
| Provision for dishwasher | Yes | ||
| Provision for tumble dryer | Yes | ||
| Ventilation for tumble dryer | Yes | ||
| Shower hose/head | Yes | ||
| Shower Curtain | Yes | ||
| Gas | |||
| Gas boilers | Yes | ||
| Re-pressure boiler | Yes | ||
| Bleeding of radiators | Yes | ||
| Gas pipework | Yes | ||
| Damaged Gas pipework | Yes | Yes | |
| Supply of gas and gas meter | Yes | ||
| Gas fires (association installed) | Yes | ||
| Gas fires (not association installed) | Yes | ||
| Radiator valves | Yes | ||
| Timer clocks and thermostats | Yes | ||
| Cookers | Yes | ||
| Disconnection of gas cooker | Yes | ||
| Installation of gas cooker | Yes | ||
| Disconnection and re-connection of gas cooker (Decant or Planned Installs) | Yes | ||
| Annual gas service | Yes | ||
| Service of tenants own appliance | |||
| Home energy efficiency | |||
| Draught proofing to windows | Yes | ||
| Draft proofing to external doors | Yes | ||
| Hot water cylinder jackets | Yes | ||
| Low energy light bulbs | Yes | ||
| Loft insulation | Yes | ||
| Cavity wall insulation | Yes | ||
| Ceiling pendant light bulbs | Yes | ||
| Kitchen fluorescent bulbs & bathroom sealed light bulbs | Yes | ||
| Aid and Adaptations (fitted Jigsaw or Local authority as an adaption) | |||
| Shower seats | Yes | ||
| Handrails | Yes | ||
| Ramps and adapted walkways | Yes | ||
| Pull cord systems | Yes | ||
| Whale pumps | Yes | ||
| Flooring to level access shower | Yes | ||
| Keys safes | Yes | ||
| Intruder Alarms | |||
| Already installed at the start of the tenancy (Jigsaw will silence the alarm if disturbing residents at unsocial hours) |
Yes | ||
| Installed by Jigsaw during the tenancy (Jigsaw will silence/repair the alarm but not replace) |
Yes |
