We are continuing to invest in our existing homes, with plans to deliver a range of upgrades including kitchen, bathroom and window replacements to around 800 homes across the North West.
Hundreds of home surveys have also been completed in partnership with RE:GEN and we are working on a number of measures to make homes warmer, more energy efficient and safer.
We are also seeing the benefits of improving how we work. The introduction of a new system to track and manage repairs ishelping us respond more quickly and efficiently.
I’m pleased to report that our Tenant Satisfaction Measures have improved and we will continue to listen and act on your feedback. The results are published on our website here.
One of the things you have told us about is our work in tackling Anti-Social Behaviour (ASB) in some neighbourhoods.
We understand that in any neighbourhood, disputes and complaints can arise, especially as the weather gets warmer.
There are a few simple things everyone can do to be a good neighbour – being respectful, connected and looking out for each other.
- Keeping noise at a reasonable level, even during the day
- Checking in on elderly or vulnerable neighbours
- Being considerate when it comes to shared spaces and common areas
- Being mindful of parking and not blocking other people’s driveways.
We know the impact that anti-social behaviour has on individuals and community safety and we offer a wide range of ways that residents can report it.
If you wish to report an incident of ASB or hate crime, please get in touch with us.
All the best,
Brian Moran
Group Chief Executive
More about ASB and how to report
Dealing with ASB and how to report
Supporting Our Communities
This quarter, we provided a range of activities to help families and individuals with employment and skills, health and wellbeing, family programmes and community events.
Over the last three months we:
Helped run welcome hubs with 129 residents attending and food grocers with more than 182 residents regularly using the service
Organised a range of school holiday activities for families across our neighbourhoods with 209 people attending
Ran a range of clubs and groups including cooking, crafts, gardening and exercise.
Listening to Your Feedback
We have a customer-centric approach to how we operate. Listening to you and your views is key to delivering effective, fair, and accessible housing services.
To help improve our services together, we have several ways you can give us your feedback – from taking part in Jigsaw Rewards surveys and being on our Scrutiny Panel to participating in our Tenant Satisfaction Measures surveys if you are contacted.
New Customer Committee
We have introduced a new Customer Committee as part of our Group Board to help us simplify how decisions are made and strengthen customer involvement
The committee includes three tenant members, including a tenant chair, and reflects our commitment to listening to and working with our tenants and residents.
Alongside this, there is a new Assets and Development Committee which will focus on our homes, investment priorities and future development.
Having focused committees will help us make decisions more streamlined and strengthen customer voice at the heart of our governance. This approach is very similar to other housing providers across the sector.
Members have been appointed for both committees and have recently held their first meeting. They will attend four meetings a year, serving for at least 12 months, up to a maximum of three years.
You can find out more about our the role of the Customer Committee and its members on our website.
Jigsaw Support
4,093 people accessed Jigsaw Support services between April 2025 and March 2026. Our services include support around domestic abuse, homelessness, supported accommodation, wellbeing, employability, and tenancy sustainment.
700 people accessed our Wellbeing & Tenancy Sustainment service which supports residents to manage anxiety and stress, build resilience and confidence, develop life skills and money management.
- Our Supported Temporary Accommodation schemeprovides accommodation and support for people who are homeless. From March 2025 to April 2026 245 individuals/families were housed and a further 41 were supported via emergency placement.
- We supported 1,849 victims and survivors of domestic abuse through our Bridges Partnership which is now also being run in Manchester.
- We have provided more than 680 residents with the skills and support they need to work towards securing employment through our range of services like Motiv8, Support to Succeed and Skills Exchange.
From March to May:
- 152 people were helped towards employment through our work clubs and jobs fairs
- 91 residents attended free training organised by our Jigsaw Employment Team (JET) with courses including Food Safety, First Aid and AQA courses.
Keeping You Safe In Your Home
Key Figures 2025/26
170,095 Repairs
38,702 Gas Services
2,022 Boiler services & replacements
3,600 EICRs
660 Kitchen upgrades
1,235 Windows/doors
280 Bathroom upgrades
We worked on 1,910 empty properties to help more people into affordable homes
