Customer voice

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Overview

At Jigsaw Homes we have a customer-centric approach to how we operate. Listening to our customers (tenants and residents) and their views is key to delivering effective, fair, and accessible housing services.

Improving services together...
Jigsaw Rewards
Give us regular feedback on our services and plans for the future and get rewarded.
Jigsaw Scrutiny Panel
The panel scrutinises our services and help make improvements.
Customer Committee
Our Customer Committee ensures customers’ voices are heard at governance level to influence decision-making across the organisation.
Scrutiny recommendations
View a summary of recommendations made, whether they have been accepted, along with completion.
You Said We Did
Visit our dedicated news section with the latest publications on consultations and scrutiny recommendations.
Independent Living
CEO quarterly updates
Brian Moran, Group Chief Executive, emails residents every quarter with the latest updates on our work and key priorities.
Tenant Satisfaction Measures
The Tenant Satisfaction Measures ensure our residents can see how Jigsaw Homes is performing compared to other housing providers on key services.
Consumer standards
The Regulator of Social Housing (RSH) has released a new set of consumer standards for social landlords to help protect tenants and improve services across the sector.
Complaints
We are committed to providing an excellent service to our customers. However, we realise that things can occasionally go wrong.

If this happens to you or if you feel our service doesn’t meet your expectations, then we want you to let us know and we will always try to resolve your problem as quickly as possible.
Resident engagement strategy
Jigsaw Homes is committed to meaningful engagement with residents, ensuring we meet the diverse needs of our customers and create opportunity for everyone to engage effectively in helping improve and shape our performance and services.
Governance
Jigsaw Group uses overlapped Boards to simplify its governance arrangements and make best use of the shared skill-set of our board members and directors.