Customer voice
Overview
At Jigsaw Homes we have a customer-centric approach to how we operate. Listening to our customers (tenants and residents) and their views is key to delivering effective, fair, and accessible housing services.
Improving services together...
Resident engagement strategy
Jigsaw Homes is committed to meaningful engagement with residents, ensuring we meet the diverse needs of our customers and create opportunity for everyone to engage effectively in helping improve and shape our performance and services.
Tenant consultations
At Jigsaw, we believe residents should have a genuine say in the services they receive and the communities they live in.
Complaints
We are committed to providing an excellent service to our customers. However, we realise that things can occasionally go wrong.
If this happens to you or if you feel our service doesn’t meet your expectations, then we want you to let us know and we will always try to resolve your problem as quickly as possible.
If this happens to you or if you feel our service doesn’t meet your expectations, then we want you to let us know and we will always try to resolve your problem as quickly as possible.
Governance
Jigsaw Group uses overlapped Boards to simplify its governance arrangements and make best use of the shared skill-set of our board members and directors.
