Reporting a Hate Incident

A hate incident is behaviour that you believe was motivated by hostility or prejudice because of someone’s:

• Disability
• Race or ethnicity
• Religion or belief
• Sexual orientation
• Transgender identity

It can include verbal abuse, threats, harassment, intimidation, damage to property, offensive graffiti or abuse online.

A victim does not have to be a member of the group at which the hostility is targeted. In fact, anyone could be a victim of a hate crime. You can report an incident that has happened to you or one that you have witnessed happening to someone else.

In addition to Jigsaw Homes Group, If another partner organisation is better placed to deal with the incident, we’ll let you know where you can report it. You don’t always have to report a hate incident to Jigsaw.

Everyone’s situation is different. If you’d prefer to speak to someone independent, report the incident directly to the police, or access support without involving your landlord, there are services that can help:

If you or someone else is in immediate danger, or a crime is happening now, call 999 right away.

Report it to the Police →
You can report hate incidents directly to the police. For non-emergencies, call 101 or report it online →.

Stop Hate UK →
Independent support for people affected by any form of hate crime.

CrimeStoppers →
Crimestoppers is an independent charity that enables people to report crime anonymously. If you do not feel comfortable contacting the police directly, you can share information without giving your name or personal details.

Victim Support →
Free and independent support for people affected by crime, whether or not you’ve reported it to the police.

Scope →
Scope information and support for people affected by disability hate crime.

Galop →
Galop specialist support for LGBT+ people experiencing hate crime or abuse.

All Faiths Network →
All Faiths Network support and advocacy around freedom of religion or belief and discrimination against faith communities.

True Vision →
True Vision has a list of other support organisation that can also help.

Once we receive your report, we’ll review the information provided and get in touch to talk through what has happened and the support or action that may be available.

What we can do will depend on the circumstances of your case and may include:

• Investigating the incident
• Taking action under our tenancy or anti-social behaviour procedures
• Working with the police or other organisations
• Helping you access other support
• We’ll explain what action we’re able to take and keep you updated.

Yes, you can report a hate incident or hate crime anonymously if you do not feel comfortable sharing your details.

We understand that reporting an incident can feel difficult, and you may be worried about what could happen next. If you choose to remain anonymous, we’ll still take your report seriously and use the information you provide to help us understand and respond to concerns.

Please be aware that if we don’t have your contact details, we may not be able to update you on any action taken or contact you for more information.

If you’re unsure about reporting, we’d still encourage you to get in touch. You can share as much or as little information as you feel comfortable providing.

We encourage anyone affected to report hate crimes to Jigsaw Homes or the Police and will work closely with them during any investigation. We also provide support to victims, including safeguarding referrals, tenancy sustainment assistance, and access to specialist support services.

Reporting hate incidents and hate crimes helps to make communities safer for everyone and take action where we can. It allows organisations, landlords, support services, and the police to understand what’s happening, take appropriate action, and provide support to those affected.

By reporting an incident:

• You can help stop the behaviour from happening again, whether to you or to someone else
• You may be able to access support and advice to help you feel safe and supported
• Patterns of repeat behaviour can be identified, helping organisations take action against individuals responsible
• Communities become safer and more inclusive when hate incidents are recognised and addressed
• Even if no immediate action can be taken, your report helps build a clearer picture of the issues affecting local residents.

You do not need to be certain that what happened was a hate crime before reporting it. If something made you feel targeted because of who you are, it’s important to let someone know. Your report could make a difference to you, your neighbours, and your wider community.

Ways of reporting a hate incident/crime to Jigsaw: 

• Email: You can email our dedicated hate incident inbox at: info@jigsawhomes.org.uk
• Online: Report a hate incident/crime via our online tenant portal: MyJigsaw →
• Phone: 0300 111 1133 / 0300 011 1144
• In Person: You can speak to a member of our team at any one of our offices in confidence:
  • Ashton Office: Cavendish 249, Cavendish Street, Ashton-under-Lyne OL6 7AT
  • Leigh Office: Turner House, 56 King Street, Leigh WN7 4LJ
  • Miles Platting Office: 542 Oldham Rd, Miles Platting, Manchester M40 8BS