Our customer pledge

Home > Get in touch > Our customer pledge
< Back
Print or download article
2025

We are dedicated to delivering a service that is fair, consistent, and accessible to everyone. We believe every customer deserves to be listened to, understood, and treated with respect.

Choose from the index:
--- Select ---
Engage
We will always We will never
  • Give you a warm welcome
  • Ignore you or dismiss you
  • Introduce ourselves by name
  • Make assumptions
  • Be positive and polite
  • Make you feel like an inconvenience to us
  • Respect and listen actively
  • Lose patience
  • Impress you with our customer service and knowledge
  • Put you on hold or mute unnecessarily
  • Keep you updated on what we are doing throughout the call/visit
  • Stop listening
  • Protect your personal data by carrying out adequate security checks
  • Keep your contact details up to date
Understand and Personalise

 

We will always We will never
  • Recognise and respect the diversity of our customers
  • Make assumptions and start looking for solutions before gaining and confirming understanding
  • Get to know you, and what really matters to you
  • Judge your needs by our own personal views/standards
  • Speak to you as a person, show understanding and compassion
  • Make false promises
  • Ask the right questions to gain understanding
  • Be insensitive to your current circumstances
  • Recap your requirements to gain confirmation of our understanding
  • Make you feel as though we don’t care
  • Record all communication with you
  • Make you aware of other services in Jigsaw and externally and what they can do for you
Results
We will always We will never
  • Tell you what we can do, not what we can’t
  • Only tell you what we can’t do
  • Explain the reasons behind our decisions and regulations, why we have them in place and how they benefit you
  • Knowingly provide incorrect information
  • Get back to you when we say we will
  • Leave any questions unanswered
  • Thank you for your time
  • End the conversation with you being unaware of the next steps
  • Provide correct and accurate information
  • Leave a job half-finished without clearly explaining why and what will happen next
  • Check if you are satisfied with the outcome of the call/work and understand what will happen next
  • Make sure that we complete the task in full and follow-up as promised
Print or download article
Other articles in Get in touch
Related Articles
 
Making reasonable adjustments
 
Contacting us with speech and hearing disabilities
 
Contacting us out of hours
Jigsaw Homes Group Limited

Head Office: Cavendish 249, Cavendish Street, Ashton-under-Lyne OL6 7AT

Leigh Office: Turner House, 56 King Street, Leigh WN7 4LJ

(Registered no. 29433R)