Our customer pledge

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2025

We’re dedicated to delivering a service that is fair, consistent, and accessible to everyone. We believe every customer deserves to be listened to, understood, and treated with respect.

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Engage

 

 

We will always We will never
  • Give you a warm welcome
  • Ignore you or dismiss you
  • Introduce ourselves by name
  • Make assumptions
  • Be positive and polite
  • Make you feel like an inconvenience to us
  • Respect and listen actively
  • Lose patience
  • Impress you with our customer service and knowledge
  • Put you on hold or mute unnecessarily
  • Keep you updated on what we are doing throughout the call/visit
  • Stop listening
  • Protect your personal data by carrying out adequate security checks
  • Keep your contact details up to date
Understand and Personalise

 

We will always We will never
  • Recognise and respect the diversity of our customers
  • Make assumptions and start looking for solutions before gaining and confirming understanding
  • Get to know you, and what really matters to you
  • Judge your needs by our own personal views/standards
  • Speak to you as a person, show understanding and compassion
  • Make false promises
  • Ask the right questions to gain understanding
  • Be insensitive to your current circumstances
  • Recap your requirements to gain confirmation of our understanding
  • Make you feel as though we don’t care
  • Record all communication with you
  • Make you aware of other services in Jigsaw and externally and what they can do for you
Results
We will always We will never
  • Tell you what we can do, not what we can’t
  • Only tell you what we can’t do
  • Explain the reasons behind our decisions and regulations, why we have them in place and how they benefit you
  • Knowingly provide incorrect information
  • Get back to you when we say we will
  • Leave any questions unanswered
  • Thank you for your time
  • End the conversation with you being unaware of the next steps
  • Provide correct and accurate information
  • Leave a job half-finished without clearly explaining why and what will happen next
  • Check if you are satisfied with the outcome of the call/work and understand what will happen next
  • Make sure that we complete the task in full and follow-up as promised
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Jigsaw Homes Group Limited
Head Office:
Cavendish 249, Cavendish Street,
Ashton-under-Lyne OL6 7AT
Leigh Office:
Turner House, 56 King Street,
Leigh WN7 4LJ
(Registered no. 29433R)