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In September, 194 Jigsaw Rewards members helped us review our Leasehold Management policy, including leaseholders who were able to share their personal experience.
A total of 178 Jigsaw Rewards members took part in this consultation as part of the annual review of the Jigsaw Complaints Policy. There was strong support for all key…
Resident scrutiny takes place twice a year and involves groups of residents taking a close look at how certain areas of our organisation are being run.
At Jigsaw we monitor how we are doing by looking at important statistics about the organisation, known as Key Performance Indicators (KPIs). It’s really important to us to be transparent…
This Jigsaw Rewards survey asked residents for their views on what information should be contained within the new Neighbourhood Plans. These are documents, which our Neighbourhood Engagement team use to…
Residents have been given the chance to tell us what they want to see in our Tenants Annual Report 2022/2023 and how they would like this information to be shared with others.
Each year, we ask groups of residents to take a close look at how certain areas of our organisation are being run, in a process called resident scrutiny. We wanted…
We are developing the existing “My Jigsaw” service to allow residents to book repair appointments. The service will allow residents to report a repair to us and for most common…
In November 2022, 293 Jigsaw Rewards members took part in a survey to tell us about the impact the cost of living crisis was having on them and to give us ideas on how we can try to help.
Recently, 235 Jigsaw Rewards members took part in our Furnished Tenancy survey and shared their thoughts on how furnished tenancies might work best at Jigsaw.
