Category: Jigsaw Group News

 
Jigsaw Group News | 06/06/2023
Calls to connect taking longer than usual to resolve

We are experiencing some issues with incoming calls to ‘Connect’. While calls are coming through, some are interrupted and others may take longer than usual to resolve. We wish to apologise for any inconvenience and we are working to resolve the issue as soon as possible.

Jigsaw Group News | 25/05/2023
New partnership with United Utilities to support customers on Pension Credit.

Residents in receipt of Pension Credit (either Pension Guarantee Credit or Pension Savings Credit), finding it difficult to keep up with their current water bill payments can benefit from United Utilities ‘Help to Pay’ scheme.

Jigsaw Group News | 22/05/2023
Housing 2023 Jobs Fair – Thursday 29 June

For all those looking for a career with purpose. The housing jobs fair will bring together the largest recruiters in the region and those looking for opportunities to join a long term career in a sector that supports local communities. Thursday 29 June 08:00-18:00 at Manchester Central. FREE to attend.

Jigsaw Group News | 14/02/2023
Jigsaw Awarded 2 Star Outstanding Rating from Best Companies

Jigsaw Homes has achieved a 2 Star Best Companies accreditation which showcases ‘outstanding’ commitment to workplace engagement.

Jigsaw Group News | 13/02/2023
Help For Residents Following Sector Wide Rent Increases 2023 

From April 2023, rent increases will take place across the social housing sector.   We know that this may be a difficult time for many households so we have set out how and why this increase is calculated and the ways you can get in touch if you need help.

Jigsaw Group News | 16/12/2022
Emergency repairs during the adverse weather conditions.

Attending emergency repairs is our main priority at the moment and in order to be able to deal with these, we have reverted to an Emergency Repairs only service. Please only call us if your repair is an emergency. 

 
Customer Feedback, Jigsaw Group News | 15/12/2022
Our Tenant Satisfaction Survey report is now live!

In August, more than 3,000 of our tenants took part in a survey to measure Tenant Satisfaction. The survey found that overall, 68% of tenants are very or fairly satisfied with Jigsaw as their landlord.

Jigsaw Group News | 25/10/2022
Black History Month: Creating Change in Jigsaw’s Communities

As part of Black History Month, Jigsaw Homes are focusing on ways in which we have taken action to create real change in local communities.

Jigsaw Group News | 25/10/2022
Connect Achieves CCA Accreditation for 11th Year Running

Jigsaw’s customer contact centre Connect has once again achieved its CCA (Customer Contact Association) Accreditation for the 11th year in a row.

Jigsaw Group News | 13/07/2022
Telephone system essential maintenance work – Thursday 14 July at 6:15pm

We will be carrying out essential maintenance work on our telephone system at 6:15pm on Thursday 14 July. Our telephone lines will be down for at least 15 minutes and…