Tenant Satisfaction Measures

Overview

The introduction of Tenant Satisfaction Measures aims to ensure Jigsaw Homes’ residents can easily see how Jigsaw Homes is performing compared to other housing providers on crucial services such as repairs, buildings safety and complaint handling. The Tenant Satisfaction Measures cover five themes:

Keeping properties in good repair
Maintaining building safety
Effective handling of complaints
Respectful and helpful engagement
Responsible neighbourhood management.

Our Tenant Satisfaction Measures (TSM) - 2024/25

TSM for low cost rental accommodation

New Tenant Satisfaction Measures for low cost rental accommodation

TSM for low cost home ownership

New Tenant Satisfaction Measures for low cost home ownership

TSM FAQs

These FAQs are designed to address any concerns or uncertainties you may have about the survey.

TSM Requirements

Details and requirements of the TSMs as defined by the regulator that all registered providers must meet.

How we are run

Jigsaw Group uses overlapped Boards to simplify its governance arrangements and to make the best use of the shared skill-set of our board members and directors. The day-to-day running of the Association is the job of the Group’s senior team of directors led by the group chief executive, Brian Moran.

Our performance

The Group has an established suite of performance measures which are monitored by the board and by the Risk & Audit Committee on a quarterly basis.

Corporate Plan 2024-31

Our plan begins with an overview of the strategic challenges facing Jigsaw. We highlight these to provide context for our plans.

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