Information about Jigsaw Homes Group and how it operates can be found under the About Us section of the website.
Names and roles of our Executive Management Team and Board Members can be found on the Who We Are page, alongside information about our Group members.
The Group’s governance arrangements are set out on the How We Are Run page. You can also learn about our organisational structure, and how the Group makes effective use of the skills and expertise of its board members and directors.
Details of customer consultations and methodology are available on our dedicated Customer Voice page. The page includes information on our Customer Committee with minutes published on our news feed.
We also share information on our customer involvement with Scrutiny Panels on the Resident Scrutiny at Jigsaw page. Feedback from the latest surveys and the results of activities are published in the You Said We Did news section of the website.
Our Complaints Page provides useful information and guidance on how to raise a complaint, and how at Jigsaw Group we work to address any concerns.
Our Financial Statements, published annually in the Performance section of the website, set out the financial performance, position and viability of the Group, detailing operating surplus, debt levels, investment in property and progress on our strategic goals.
Jigsaw Homes Group also publishes investor updates along with additional information on its work with investors, including credit ratings, ESG activities and regulatory assessments.
A breakdown of our spending is also outlined in our Tenants Annual Report.
Jigsaw customers can also view their tenancy and rent information by logging into My Jigsaw.
Our Corporate Plan outlines the organisation’s seven-year strategy. The plan is underpinned by four core objectives:
- Looking after our existing homes
- New property development
- Investing in our communities
- Supporting people to live independently
Your can download a pdf copy of our Corporate Plan here.
Our dedicated page for residents, includes a host of information around the management of our homes.
The Home & maintenance page includes information on repairs and how we help residents look after their home, our Home Improvement Plans, our Asset Management Strategy and information on staying safe at home.
Your Tenancy page offers advice and guides on how residents can sustain their tenancy and help available to do so.
My Jigsaw, allows residents to report repairs online.
Jigsaw Group is committed to becoming a carbon neutral organisation by 2050. Be Zero outlines the projects and initiatives that form part of our evolving Sustainability Strategy 2024-27.
Our ESG Report provides an easy-to-read and easy-to-compare account of our Environmental, Social and Governance activities in the last 12 months.
We regularly publish an established suite of performance measures which can be found on the Our Performance section of the website. These are monitored by the board and by the Risk & Audit Committee on a quarterly basis.
Half year performance updates, highlight the Group’s operational and financial performance half way through the financial year including:
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- Summary consolidated statement of comprehensive income
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- Summary consolidated statement of financial position
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- RSH Value for Money Metrics
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- Updates on Treasury, Development, Sustainability and Credit rating.
Tenant Satisfaction Measures (TSMs) can be found here and include:
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- Keeping properties in good repair
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- Maintaining building safety
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- Effective handling of complaints
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- Respectful and helpful engagement
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- Responsible neighbourhood management
Across the Group, we track a range of Key Performance Indicators (KPIs) on a quarterly basis, measuring the effectiveness of our services including repairs, tenant satisfaction and complaint handling.
Our Resident’s Annual Report includes our work and performance in areas such as new homes, neighbourhood plans, complaints, repairs and anti-social behaviour.
The Group publishes its Gender Pay Gap data annually on the snapshot date of 05 April, as required for employers with a headcount of 250 or more.
An accessible and informative account of our ESG activities over the last 12 months can be found in our report.
You can see how we comply with the new set of standards introduced by the Regulator of Social Housing (RSH) below:
Articles and updates about our organisation, services and the work we do to support our communities are published in the News section of the website.
Our £500,000 community fund aims to support local projects run by charities, resident and community groups, voluntary organisations, social enterprises and partner agencies. You can find out more about the work the foundation are doing and the latest performance figures on the Jigsaw Foundation page.
We are committed to providing effective guidance and support for all of our customers.
Information and support relating to home maintenance, tenancy, rent and neighbourhood services can be found on our Resident Services, Help & Advice page.
You can find out more information about our Jigsaw Support services including homelessness prevention and support, community outreach and prevention, as well as property management.
Our Rightsizing Scheme page provides information and advice on moving to a smaller, more suitable property.
The Exchange Your Home page contains useful information and contact details to help you find a new home through a mutual property swap.
Housing services for the Over 55’s is available here. In this section you will also find information about Extra Care services.
There is also help available with money and the cost of living along with employment and skills.
Mental wellbeing services available include support with Hoarding.
We are currently reviewing the information we hold within this category and developing our approach to publishing lists and registers in line with the Social Tenant Access to Information Requirements (STAIRs).
Information will be published here as it becomes available and is reviewed for compliance.
From 01 April 2027, Jigsaw Homes Group is required to respond to tenants’ information requests within 30 days. For further details on what can be requested, please see the GOV.UK requirements here.
If you would like to make a request, you can get in touch with us.
All requests published to date can be found within our news section.
Our policies and strategies relating to the management of social housing have helped shape the information and services outline in our Residents and About us sections of this website. For residents:
The ‘Rent’ section includes policy information around How we set your rent service charges, Service Charges, Falling behind with rent, Cost of living and Money advice.
Tenancy has information on the Tenancy Policy, Equality & Diversity, Probity and anti-fraud, Reasonable adjustments, Unreasonable behaviour, Dealing with ASB and hate crime, Safeguarding, Being a good neighbour, Home exchanges, Right to buy, Pets, Dealing with pests and more.
Home and Maintenance covers Reporting repairs, Repair responsibilities, Home improvements, Disrepair and housing conditions policy, Condensation and mould, Asbestos, Fire safety, Electrical safety, Gas safety, Water safety, Safety in higher-risk buildings, Lift equipment management, Flood preparedness, Planned home improvements, Estates and caretaking services.
Jigsaw Group’s work extends to the wider neighbourhoods where we have homes. Our Neighbourhood Services are outlined in the Neighbourhood section of our website including our Neighbourhood Plans that help channel tailored resources and investment.
Jigsaw Foundation is Jigsaw Group’s £450,000 fund that helps support local projects run by charities, resident and community groups, voluntary organisations, social enterprises and partner agencies.