Emergency Repairs Completed Within Target Timescale
Target: 97%
Actual: 98.9%
Percentage of emergency repairs completed within the 24 hour target during the reporting period:
Average Time for Non-Emergency Repairs
Target: 15 working days
Actual: 10.2 working days
Satisfaction with Repairs
Target: 88%
Actual: 91.54%
Performance is within target:
Satisfaction of New Tenants With Home
Target: 80%
Actual: 86.32%
We survey all new tenants shortly after they have moved in to their home. Satisfaction levels are high and instances of dissatisfaction are followed up with the tenants:
% of homes that do not meet the decent homes standard
Target: 1%
Actual: 0.38%
Satisfaction with handling of ASB
Target: 65%
Actual: 69.64% (Q2)
No performance data for Q3 owing to the survey provider not processing the data supplied. Surveys were restarted in Q4.
Enquiry resolved at first point of contact
Target: 67%
Actual: 73.25%
Complaints Responded to Within Complaint Handling Timescales
Target: 85%
Actual: 94.19%
