Our top 10 service improvements driven by our Scrutiny panel.
- Damp & Mould Hub Launched (Completed March 2024)
A new Mould & Condensation Hub was introduced, including advice, videos, policy, and a dedicated contact link.
- Trickle Vents Guidance Fully Updated (Completed September 2024)
Clearer information on trickle vents added to leaflets and website; resident feedback incorporated.
- New Tenancy Packs Updated with Damp & Mould Leaflets (Completed April 2024)
All new sign-ups now receive improved damp & mould information; new builds have tailored drying-out guidance.
- Damp & Condensation Info Added to Rent Statements (Ongoing Since March 2024)
Residents now receive mould/condensation guidance periodically with rent statements.
- Safeguarding Website Content Overhauled (Completed April 2025)
Clearer reporting routes added: portal, phone, email, plus improved signposting and website structure.
- Safeguarding Publicity Campaign Delivered (Completed April 2025)
More visibility through posters, support groups, and major campaigns such as Hoarding Awareness and National Safeguarding Week.
- Repairs – First Time Fix Improvements (Completed March 2025)
Repairs SMS messages and iAppoint communications now clearly advise that multiple visits may be required.
- Repairs – ‘Book Another Repair’ Improvement Delivered (Completed March 2025)
Customers now have a clearer route to raise additional repairs after completing an iAppoint booking.
- RightMove Advertising Policy Reviewed & Completed (September 2024)
Both RightMove review recommendations (VL6, VL7) have been fully completed after board approval.
- Cost of Living Website & Feedback Improvements
- Quarterly updates added to Neighbourhood Plans area
- Feedback forms implemented across Energy, Employment & Money Advice teams
- Resident testimonials promoted on webpage
Get involved with Scrutiny at Jigsaw Homes
Any Jigsaw tenant can get involved with Scrutiny at Jigsaw. If you want to help make a real difference to housing services, we would love to hear from you. Email us here.
Taking part in scrutiny is a great opportunity to influence change, build new skills, and improve services for thousands of households. Your voice genuinely helps shape the future of our homes and communities.
By taking part in scrutiny activities, you can earn Jigsaw Rewards points which can then be used towards rent credit or exchanged for shopping vouchers giving you even more value for getting involved.
