In June, we conducted a consultation to help shape our Resident Engagement and Community Strategy. The feedback gathered will help us improve services for customers and influence how we measure and improve performance across Jigsaw.
The consultation launched on 22 June 2026 and closed after receiving 314 responses.
You Said: A total of 13 respondents told us they were struggling to maintain their tenancy and would like support from our Wellbeing & Tenancy Sustainment Team.
We Did: We contacted all 13 residents to discuss their circumstances and identify the most appropriate support available to them. Following these conversations, we made:
- 6 referrals to the Wellbeing & Tenancy Sustainment Team.
- 2 referrals to the Jigsaw Employment & Training (JET) Club.
- 1 referral to our Money Advice Team.
This ensured residents were connected to services that can provide tailored support and advice.
You Said: There was a strong interest in our new Customer Committee, with many respondents expressing an interest in joining the committee should a vacancy arise.
We Did: We have recorded details of all interested customers and will look to make contact when future vacancies become available. We will also continue to promote Customer Committee opportunities widely to ensure a diverse and representative recruitment process.
You Said: 90% of respondents said they would like to receive more information about services, opportunities and activities in their local area through Jigsaw Rewards.
We Did: In response, we are introducing quarterly communications for Jigsaw Rewards members, highlighting services, activities and opportunities available within local communities.
We want to thank the 314 residents who took part in this survey. Your feedback is invaluable to us as an organisation and plays a vital role in driving improvements to the services we provide at Jigsaw.
To participate in future surveys like this, join Jigsaw Rewards by visiting rewards.jigsawhomes.org.uk.
You can take part in as many or as few activities as you like, at a time that is convenient for you. In return, you will earn points that can be exchanged for high-street gift vouchers or credits toward your rent account.
