Information about Jigsaw Homes Group and how it operates can be found under the About Us section of the website.
Names and roles of our Executive Management Team and Board Members can be found on the Who We Are page, alongside information about our Group members.
The Group’s governance arrangements are set out on the How We Are Run page. You can also learn about our organisational structure, and how the Group makes effective use of the skills and expertise of its board members and directors.
Details of customer consultations and methodology are available on the Jigsaw Rewards page. Feedback from the latest surveys and the results of activities are published in the You Said We Did news section of the website
We also share information on our customer involvement with Scrutiny Panels on the Resident Scrutiny at Jigsaw page.Our Complaints Page provides useful information and guidance on how to raise a complaint, and how at Jigsaw Group we work to address any concerns.
Our Financial Statements, published annually in the Performance section of the website, set out the financial performance, position and viability of the Group, detailing operating surplus, debt levels, investment in property and progress on our strategic goals.
Jigsaw Homes Group also publishes information on its work with investors, including credit ratings, ESG activities and regulatory assessments in the Investor Updates.
Jigsaw customers can also view their tenancy and rent information by logging into My Jigsaw.
Our Corporate Plan outlines the organisation’s seven-year strategy. The plan is underpinned by four core objectives:
- Looking after our existing homes
- New property development
- Investing in our communities
- Supporting people to live independently
Your can download a pdf copy of our Corporate Plan here.
Our dedicated page for residents, includes a host of information around the management of our homes. The Home & maintenance and Your Tenancy pages offer advice and guides on how we help residents look after their home and staying safe. My Jigsaw, allows residents to report repairs online.
Jigsaw Group is committed to becoming a carbon neutral organisation by 2050. Be Zero outlines the projects and initiatives that form part of our evolving Sustainability Strategy 2024-27.
We regularly publish an established suite of performance measures which can be found on the Our Performance section of the website. These are monitored by the board and by the Risk & Audit Committee on a quarterly basis.
Half year performance updates, highlight the Group’s operational and financial performance half way through the financial year including:
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- Summary consolidated statement of comprehensive income
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- Summary consolidated statement of financial position
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- RSH Value for Money Metrics
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- Updates on Treasury, Development, Sustainability and Credit rating.
Tenant Satisfaction Measures (TSMs) can be found here and include:
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- Keeping properties in good repair
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- Maintaining building safety
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- Effective handling of complaints
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- Respectful and helpful engagement
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- Responsible neighbourhood management
Across the Group, we track a range of Key Performance Indicators (KPIs) on a quarterly basis, measuring the effectiveness of our services including repairs, tenant satisfaction and complaint handling.
Our Resident’s Annual Report includes our work and performance in areas such as new homes, neighbourhood plans, complaints, repairs and anti-social behaviour.
The Group publishes its Gender Pay Gap data annually on the snapshot date of 05 April, as required for employers with a headcount of 250 or more.
An accessible and informative account of our ESG activities over the last 12 months can be found in our report.
You can see how we comply with the new set of standards introduced by the Regulator of Social Housing (RSH) below:
Articles and updates about our organisation, services and the work we do to support our communities are published in the News section of the website.
Our £500,000 community fund aims to support local projects run by charities, resident and community groups, voluntary organisations, social enterprises and partner agencies. You can find out more about the work the foundation are doing and the latest performance figures on the Jigsaw Foundation page.
We are committed to providing effective guidance and support for all of our customers.
Information and support relating to home maintenance, tenancy, rent and neighbourhood services can be found on our Resident Services, Help & Advice page.
You can find out more information about our Jigsaw Support services including homelessness prevention and support, community outreach and prevention, as well as property management.
Our Rightsizing Scheme page provides information and advice on moving to a smaller, more suitable property.
The Exchange Your Home page contains useful information and contact details to help you find a new home through a mutual property swap.
Our group members let over 2,000 homes every year and own property across the North West of England and the Midlands. We offer a large range of affordable property types available in urban and rural locations. These range from two and three bed or even larger homes for families, studio, one and two bed apartments for singles or couples and bungalows. We also offer retirement living properties specifically designed to cater for the needs of older people.
We allocate our homes primarily to people with a housing need.
Up to half of our homes are advertised directly on Rightmove and offered to people with a housing need on a first come, first served basis. Homes available now
In addition to this, we also operate a number of Local Lettings Policies. This allows us to make rehousing offers that fit with local community needs. In these areas, we can offer priority to working households and people with local community connections.
Any homes set aside for Local Authority nominations are advertised through our Local Authority partners in Greater Manchester, Lancashire, East Midlands, Cheshire and Merseyside. Register & Bid
From 01 April 2027, Jigsaw Homes Group is required to respond to tenants’ information requests within 30 days. For further details on what can be requested, please see the GOV.UK requirements here.
If you would like to make a request, you can get in touch with us.
All requests published to date can be found within our news section.
Our policies and strategies relating to the management of social housing have helped shape the information and services outline in our Residents and About us sections of this website.