Category: Rent Matters

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19/11/2024
Former Tenant Arrears Policy

This policy sets out Jigsaw Homes Group’s (the Group) approach to effectively manage the collection of former tenant debt. The Group aims to maximise income through the recovery of former tenant debts by taking a clear, consistent and cost‐effective approach.
 
21/05/2024
Pay-by-Link with allpay
 
18/01/2024
Your Service Charges Explained.

Service Charges include any costs involved in providing a service to a property, estate or scheme. Here are the various services we charge for, including services associated directly with your home, such as individual heating and hot water, water rates or home contents insurance. 
 
19/12/2023
53 week rent

Jigsaw Homes charges rent weekly. Occasionally (about every five to six years) the rent year has 53 weeks instead of 52, to keep in line with the calendar year.   From 01 April 2024, you will need to pay for 53 Mondays – which is the day your rent week starts.
05/11/2020
EU Settlement Scheme
 
19/02/2019
Help with bills and ‘one off’ costs
 
15/02/2019
Falling behind with your rent

The rent we charge is vital to running the services we provide for residents, repairing and refurbishing your home, and providing new homes. Therefore we take rent arrears very seriously.
 
12/02/2019
How we set your rent and service charges

Our rents are set in accordance with the guidance issued by the Government. The way our rents are calculated depends on whether a property is let under a social rent, affordable rent or fair rent tenancy.

 
12/02/2019
Welfare Benefits Advice and Support

Find out more about welfare benefits, the “bedroom tax” and universal credit (UC) along with information about changes, how they may affect you and how we can help.
 
06/02/2019
The costs of running your home