Category: Tenancy

If you’ve experienced or witnessed a hate incident in your home or community, please tell us.

If you’re a Jigsaw resident, or the incident involves someone living in one of our homes, you can report it directly to us by phone, email or in person.

Our team will listen to your concerns, provide advice where needed, and make sure the matter is investigated appropriately.

At Jigsaw Group we want our residents to live in a safe and healthy environment. The Group has a robust approach in place to manage pest infestations in both individual homes and communal areas.

Jigsaw Homes Group is committed to providing a fair, consistent and accessible service. We believe that customers of our services have a right to be heard, understood and respected. We believe that our staff have the same rights, and the Group must provide a safe working environment for our staff.

The Tenancy Policy sets out the framework for the types of tenancies Jigsaw landlords will grant in future and how these will be managed effectively in line with our strategic priorities of building a strong corporate foundation and caring for our customers, assets and neighbourhoods.

In providing our services as a landlord, managing agent, support provider, contractor, partner and purchaser, at Jigsaw Homes Group we recognise our responsibility to ensure our customers are not unfairly disadvantaged by their individual circumstances / disabilities.

Service Charges include any costs involved in providing a service to a property, estate or scheme. Here are the various services we charge for, including services associated directly with your home, such as individual heating and hot water, water rates or home contents insurance. 

Our pet policy ensures that controls and procedures are in place that allow customers to keep pets, whilst ensuring that other people are not adversely affected by this.

Guidance on using and storing a mobility scooter in a Jigsaw home.