I’m pleased to share the latest update from Jigsaw Homes Group as we continue working to provide safe, comfortable and affordable homes.
We finished the end of 2025 on a strong note. In December, our regulator confirmed that Jigsaw is among only a third of housing associations to retain the top ratings for both governance (G1) and financial viability (V1). This is to reassure you that we remain a stable, well run organisation focused on delivering quality homes and reliable services.
As we move through 2026, we remain fully committed to supporting you with responsive repairs, healthier homes and neighbourhoods where people can thrive. We are continuing to invest in improving our homes, tackling damp and mould, and strengthening our repairs service so that issues are resolved more quickly and effectively.
We’re also planning to bid for new grant funding through the Government’s Social and Affordable Homes Programme 2026–2036. If successful, this will help us build many more new affordable homes and most importantly, it will allow us to keep improving the services you rely on and widen our impact across the communities we serve.
This year’s Tenant Satisfaction Measures Survey is under way, so we can understand how satisfied you are with our services and where we need to improve. Thank you if you have already completed the survey, and thank you in advance for taking part, if you are contacted.
All the best,
Brian Moran
Group Chief Executive
Keeping you safe in your home
From October to December 2025, across the Group we carried out…
8,049 emergency repairs
38,999 non-emergency and routine repairs
8,358 gas safety checks
914 EICRs
158 kitchens upgraded
73 bathrooms upgraded
424 boilers fitted/repaired
253 windows and doors
A total of 488 void homes had repairs completed ready for re-let, helping more people into affordable homes.
Supporting our communities
Jigsaw Support
2,732 people accessed Jigsaw Support services between October and December 2025. Our services include support around domestic abuse, homelessness, supported accommodation, wellbeing, employability, and tenancy sustainment.
301 people accessed our Wellbeing & Tenancy Sustainment service which supports customers to manage anxiety and stress and build resilience and confidence.
Our Supported Temporary Accommodation scheme provides accommodation and support for people who are homeless. Since October, 100 individuals/families were housed and a further 13 were supported via emergency placements.
We have provided more than 500 residents with the skills and support they need to work towards securing employment through our range of services like Motiv8, Support to Succeed and Skills Exchange.
Since October:
142 people were helped towards employment through our work clubs and jobs fairs
111 residents attended free training organised by our Jigsaw Employment Team (JET) with courses including Food Safety, Digital Skills, First Aid and AQA courses.
Neighbourhood Engagement
Across our communities, we have been actively addressing the cost of living and fuel poverty and providing financial health and wellbeing support throughout the year.
Over the last three months we:
Helped run welcome hubs and food grocers with more than 170 residents regularly attending
Ran a range of half-term and Christmas holiday activities for families across our neighbourhoods with 269 people attending
Helped organise festivals with more than 750 people attending
Ran a range of clubs and groups including cooking, crafts, gardening and exercise.
Have You Joined ‘My Jigsaw’?
‘My Jigsaw’ is our online services portal for our existing customers allowing secure access to key services including tenancy details, rent and repairs booking 24/7.
Book your repair appointments directly through your account.
At Jigsaw we’re always trying to find ways to help make your experience with us even better.
We have introduced a new feature in My Jigsaw that lets you take control of your repairs – you can schedule and make changes to your repair appointments directly through your account. (exclusions apply).
Get Started…visit MyJigsaw and log in or register your account.
Once logged in go to the ‘Repairs’ section:
Click on ‘Request a repair.
Choose your repair type.
Follow the instructions to schedule your appointment.
Registration for My Jigsaw is quick and easy to do – just click here
