This year’s report covers the period between 1 April 2025 and 31 March 2026. Again we ensured the report covers the key areas residents told us they wanted to know about in a Jigsaw Rewards, survey.
Highlights include our performance in key areas such as new homes, neighbourhood plans, complaints, repairs and anti-social behaviour.
It looks at the latest results of the Tenant Satisfaction Measures, which all registered providers are committed to completing and reporting on to our regulator, using perception surveys to gather tenants’ views.
There are also details about how we supported our customers, from our hardship fund through to helping people gain skills and find employment.
You can also find out more information about some of the projects awarded funding from the Jigsaw Foundation and our tenant-led scrutiny panels.
Developing new homes remains key for the Group and in 2025/26 we delivered 694 new homes. You can read about this and more here
