Category: Accountability and Involvement

At Jigsaw, we believe residents should have a genuine say in the services they receive and the communities they live in.

Scrutiny at Jigsaw supports the delivery of quality services that are genuinely shaped by the people who use them. Here is the top10 improvements our scrutiny panel helped make to our services. 

Our Resident Scrutiny Panels scrutinise the services of Jigsaw Homes on an annual basis to help us improve our services. We have pulled together a summary of the recommendations made, whether they have been accepted, along with confirmation of completion.

To help you understand the upcoming Tenant Satisfaction Measures (TSM) survey requested by the Regulator of Social Housing (RSH), we’ve created a list of Frequently Asked Questions (FAQs). These FAQs are designed to address any concerns or uncertainties you may have about the survey, including its purpose, how it will be conducted, and how your feedback will be used.

Whistleblowing is more formally known as making a disclosure in the public interest. It is the act of disclosing information which relates to suspected malpractices or dangers at work.

Jigsaw Homes Group is committed to providing a fair, consistent and accessible service. We believe that customers of our services have a right to be heard, understood and respected. We believe that our staff have the same rights, and the Group must provide a safe working environment for our staff.

The Tenancy Policy sets out the framework for the types of tenancies Jigsaw landlords will grant in future and how these will be managed effectively in line with our strategic priorities of building a strong corporate foundation and caring for our customers, assets and neighbourhoods.

This policy sets out Jigsaw Group’s (the Group) approach to the collection of debt on all sundry accounts.

Jigsaw Group will be pro‐active in the safeguarding of children and adults who live in our homes. Safeguarding underpins all aspects of the organisation’s strategy and operations, as it is a priority within every aspect of our work.