Category: Accountability and Involvement

 
 
19/11/2024
Probity and Anti‐Fraud Policy

The Group expects its business to be conducted with integrity, impartiality and honesty at all times. In all its affairs the Group is committed to the highest standards of probity, openness and accountability. The Group takes a zero‐tolerance approach to incidences of actual or attempted theft, deception, bribery, corruption, or money laundering, as well as any deliberate attempts to conceal such behaviour.

 
19/11/2024
Former Tenant Arrears Policy

This policy sets out Jigsaw Homes Group’s (the Group) approach to effectively manage the collection of former tenant debt. The Group aims to maximise income through the recovery of former tenant debts by taking a clear, consistent and cost‐effective approach.

 
19/11/2024
Group Disrepair and Housing Conditions Policy

This Policy explains how the Group will handle Disrepair and Housing Conditions claims in line with the Housing Conditions Pre‐Action Protocol.

 
13/11/2024
Customer Service KPIs

Key Performance Indicators (KPIs) are measurable values that reflect how effectively our Group is achieving its strategic and operational goals. kpi

 
27/06/2024
Tenant Satisfaction Measures – Low Cost Rental Accommodation

The Tenant Satisfaction Measures (TSM) aim to ensure Jigsaw Homes’ residents can easily see how Jigsaw Homes is performing compared to other housing providers on key services.

 
24/06/2024
Tenant Satisfaction Measures – Low Cost Home Ownership
 
10/10/2023
Jigsaw Conversation
 
16/03/2023
Scrutiny FAQs
 
09/03/2023
Accessibility Assistance with ‘ReachDeck’
 
15/12/2022
Scrutiny resident testimonials

Read what our residents say about being involved in our resident scrutiny panel.