Category: Consumer standards

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22/04/2025
Mutual Exchange

Jigsaw provides support to tenants to mutually exchange their homes.
 
22/04/2025
Tenure

Jigsaw offers tenancies which are suitable for its homes and which meet the needs of individuals, their households, and the community.

 
22/04/2025
Tenancy Sustainment and Evictions

We supports tenants to maintain they tenancies or licences. We will offer advice and assistance to tenants when their tenancies or licences end.
 
22/04/2025
Allocations and Lettings

We let our homes in a fair and transparent way, taking the needs of our tenants and prospective tenants into account.
 
16/04/2025
Complaints Standards

Jigsaw ensures complaints are addressed fairly, effectively, and promptly.
 
16/04/2025
Performance information

Jigsaw collects and provide information to support effective scrutiny by tenants of its performance in delivering landlord services.
 
16/04/2025
Information about Landlord Services

Jigsaw provides information to tenants so they can use our services, understand what to expect from us, and to hold us to account.
 
16/04/2025
Engagement with Tenants

When making decisions about how we deliver our services we will take the views of tenants into account, and we will explain how tenants’ views have been considered.
 
16/04/2025
Diverse Needs

We deliver fair and equitable outcomes for tenants and prospective tenants, taking their diverse needs into account.
 
16/04/2025
Fairness and Respect

We treat our tenants with fairness and respect