At a glance…
- Successful funding bid to the Government’s Social and Affordable Homes Programme
- £250m to build 1,990 new affordable homes
- Strong financial statements
- Supporting your communities – our Tenants’ Annual Report is published
Last month brought some good news for Jigsaw. We were delighted to be chosen by Homes England, the government’s housing and regeneration agency, as a Strategic Partner, securing £250 million in funding to help deliver 1,990 new affordable homes.
This funding will help us make an even bigger difference in the communities we serve, creating more affordable housing and giving more people the opportunity to have a safe, secure place to call home.
Not every housing association who bid for funding from the Social and Affordable Homes Programme was successful. Jigsaw was one of 29 registered providers across the country who received it, due to our strong track record of delivering new homes, maintaining financial strength and keeping our promises to residents.
What does this mean for you? Having a strong financial position is important as it allows us to continue investing in homes, improving services and supporting our communities. Our recently published Financial Statements provide a more detailed picture of our robust financial position and performance over the past year.
As promised, we have invested in existing homes, with a range of upgrades including kitchen, bathroom and window replacements to around 800 homes across the North West.
In partnership with energy efficiency specialists RE:GEN, we have also completed more than 1,050 measures to homes that fall below EPC Level E, to make them warmer, more energy efficient and safer – from solar panels and new windows and doors to wall and loft insulation. This is part of our work to upgrade all our homes to EPC Level C by 2030.
We’ve also published our Tenants’ Annual Report, which looks back at what we’ve achieved over the past year. The report sets out how we’ve invested in homes, services and acted on the feedback you’ve shared with us. It shows how your views help shape the decisions we make and the improvements we deliver.
And we will shortly be publishing our latest Environmental, Social and Governance (ESG) Report, providing an easy-to-read and easy-to-compare account of our ESG activities over the last 12 months.
All the best,
Brian Moran
Group Chief Executive
Read our Latest Reports Here….
Supporting Our Communities
Across our communities, we have been actively addressing the cost of living and providing financial health and wellbeing support throughout the year.
Over the last three months we:
- Helped run holiday hunger events with 112 residents attending and food grocers with more than 235 residents regularly using the service.
- Helped organise a range of school holiday activities for families across our neighbourhoods with more than 1,200 people attending.
- Ran a range of clubs, courses and groups including cooking, crafts, gardening and exercise attended by 225 residents.
Since April:
60 people were helped towards employment through our work clubs and jobs fairs.
Residents attended free training organised by our Jigsaw Employment Team (JET) with courses including Food Safety, First Aid and Digital Skills and we supported 229 people with their financial wellbeing.
Listening to Your Feedback
We have a customer-centric approach to how we operate. Listening to you and your views is key to delivering effective, fair, and accessible housing services.
To help improve our services together, we have several ways you can give us your feedback – from taking part in Jigsaw Rewards surveys and being on our Scrutiny Panel to participating in our Tenant Satisfaction Measures surveys if you are contacted.
Jigsaw Homes Group has partnered with independent research company M·E·L Research to carry out customer satisfaction surveys on our behalf.
As a Jigsaw resident, you may be contacted by telephone, email or text message inviting you to take part in surveys. Any contact made by M·E·L Research will be solely for research and customer satisfaction purposes, with personal information handled in line with data protection legislation.
Your feedback is important to us and your responses provide valuable insight and help to improve our services.
Jigsaw Support
2,430 people accessed Jigsaw Support services across the Group between April and September 2026. Our services include support around domestic abuse, homelessness, supported accommodation, wellbeing, employability, and tenancy sustainment.
410 people accessed our Wellbeing & Tenancy Sustainment service which supports customers to manage anxiety and stress, build resilience and confidence, develop life skills and money management.
Our Supported Temporary Accommodation scheme provides accommodation and support for people who are homeless.
From April to September 2026, 120 individuals/families were housed.
We have also opened several new supported accommodation schemes across Greater Manchester for young people at risk of homelessness and together with our existing schemes, we have helped 167 people into safe and secure homes.
We supported 1,434 victims and survivors of domestic abuse through our Bridges Partnership which is now also being run in Manchester.
We have provided more than 118 residents with the skills and support they need to work towards securing employment through our range of services. 32 people were supported by our Volunteer and Peer Mentor Coordinator.
Keeping You Safe In Your Home
Key Figures From April to September 26 Across the Group
- 17,087 Non Urgent Repairs
- 18,892 Gas Services
- 2,022 Emergency repairs
- 3,874 EICRs
- 475 Kitchen upgrades
- 1,041 Boiler services
- 116 Windows/doors
- 190 Bathroom upgrades
We worked on 1,043 empty properties to help more people into affordable homes.
