Recommendation 1: Agreed
Create an online directory of internal community events and promote the link on rent statements.
Action/Comments:
The Neighbourhood Plans page on our website is reviewed and updated quarterly with details of activities such as warm hubs, cook and eat sessions, pantries, work clubs, and arts and crafts. Diary reminders have been set to ensure updates are completed regularly.
Recommendation 2: Agreed
Introduce exit interviews or evaluations for Employment, Money Advice, and Energy Advice services to better understand customer experiences and referral routes.
Action/Comments:
Feedback forms are routinely used by the Money Advice Team and published on the Cost of Living web page.
Feedback forms have now been implemented by the Energy Advice and Employment Teams to gather testimonials and identify improvements.
Service reviews for Debt and Money Advice are ongoing, with plans to introduce automated surveys via Voicescape (subject to approval and IT support).
Recommendation 3: Agreed
Encourage peer-to-peer advice sharing from residents regarding managing the cost of living.
Action/Comments:
Resident testimonials are now being collected through feedback forms and are being shared via the Cost of Living webpage and communications channels to promote peer-to-peer support.
Recommendation 4: Agreed
Extend the debt advice service across all areas where Jigsaw have homes.
Action/Comments:
An initial review has been completed and ongoing assessment of feasibility. Completion date extended to March 2025.
Recommendation 5: Agreed
Improve promotion of cost-of-living support services in low-density housing areas where resident engagement is lower.
Action/Comments:
Alternative promotion methods remain in place to ensure residents are informed.
Continued targeted communications via email campaigns, local advertising, CEO email update, and printed materials (including rent statements).
Explored creating a Greater Manchester-wide directory of services with GM Housing Providers; however, this was not implemented due to maintenance challenges and agreement issues across partners.
