We are committed to safeguarding the privacy of our website visitors. This policy sets out how we will treat information that we gather about your activities on our websites.
What information do we collect?
We may collect, store and use the following kinds of personal data:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any rent payments or repairs orders;
(c) any other information that you choose to send to us using our website forms.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or to help them work more efficiently, as well as to provide information to the owners of the site.
We use a small number of cookies on our sites but they do not collect any personal information about you, we have outlined below the cookies set and what these do. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org.
We use Google Analytics to analyse site usage. This includes how our users arrive at our sites, what they do on the sites, what browser they are using and what operating system they use. The Google Analytics data collected via the pages of our sites, is not tied to personally identifiable information.
- Our “Session” Cookies: These cookies are stored for the duration of your visit to our websites. They are essential to the proper functioning of some parts of our site such as Information pages, the Jigsaw Rewards site and our online services where some memory of your activity on our webpages is needed. You may delete and block all cookies from our sites, but these parts of our sites will then not work correctly. You can read more information about session cookies and what they are used for at: http://www.allaboutcookies.org/cookies/session-cookies-used-for.html
- Our “Persistent” Cookies for Site Analytics and Performance: These cookies remain on your computer after you have visited our websites. They are used to collect information about how visitors use our sites. We use the information to compile reports and to help us improve the sites. The cookies collect information in an anonymous form, including the number of visitors to the sites, how visitors have come to the sites from and the pages they visited. You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html To opt out of being tracked by Google Analytics across all websites visithttp://tools.google.com/dlpage/gaoptout
- Social buttons: On many of the pages of our sites you will see ‘social buttons’. These enable users to share or bookmark the web content with other people via social networking such as Facebook and Twitter. In order to implement these buttons, and to connect them to the relevant social networks and external sites, our websites run scripts from domains outside of our sites. You should be aware that these sites are likely to be collecting information about your activity on our sites. If you click on any of our social buttons, these sites will be registering that action and may use that information. In some cases, if you are already logged in to some of these services, such as Facebook, these sites will be registering the fact that you are visiting our sites, and collecting information on the specific pages you are viewing, even if you don’t click on a button to ‘share’ or ‘like’ the content. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
Using your personal data
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) record payments, repairs orders or requests to change your personal data that you have made via the website;
(e) send you general commercial communications;
(f) send you email notifications;
(g) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(h) deal with enquiries and complaints made by or about you relating to the website;
(i) publish your comments that you have made on our blog articles;
(j) contact you to respond to enquiries or complaints.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
All our website financial transactions are handled through our payment services providers ‘Sage pay’ and ‘All pay’. You should only provide your personal information to ‘Sage pay’ and ‘All pay’ after reviewing their privacy policies. We will share information with ‘Sage pay’ and ‘All pay’ only to the extent necessary for the purposes of processing payments you make via our website.
In addition, we may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our host’s secure (password- and firewall- protected) servers. All financial electronic transactions you make to or receive from us will be encrypted.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
If you use our online services, you are responsible for keeping the password and user details confidential. We will never ask you for your password.
You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).
You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)
Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Please let us know if the personal information which we hold about you needs to be corrected or updated.
The data controller responsible for our website is the Group’s Data Protection Officer.