Leaseholders

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Information for Leaseholders

We are here to help you understand your rights and responsibilities as a leaseholder and your relationship with Jigsaw Homes Group.

Whether you want details on buying the freehold, re-mortgaging your home, service charges or anything else, please take a look below.

If you are a leaseholder and you have any other questions not mentioned on this page, please email: ServiceChargeLeasehold@jigsawhomes.org.uk

Helpful Guides
Your Lease
Your lease is a legal document that explains your rights and responsibilities as a leaseholder.
lease
Updating and extending your Lease
Adding someone to or taking someone off your lease.
Buying the Freehold of Your Home
If you live in a house and we own the freehold of your home, you may be able to buy this from us.
Service Charges
Service Charges cover the costs of providing services to a property, estate or scheme.
Section20 Process
As a leaseholder, you pay a service charge which contributes to the cost of providing services.
Subletting
Renting out part or all of their home with a contract to another person, who becomes a subtenant.
Shared Ownership and Staircasing
Shared Ownership is a Government-backed scheme that helps buyers afford to get on the property ladder.
Re-mortgaging Your Home
You will need our permission if you want to re-mortgage your shared-ownership home.
Selling your Shared Ownership Home
Sometimes called a resale, a 'Consent to Sale' letter will be required.
Leasehold Management Policy
Our Policy helps to provide clarity and consistency by outlining the responsibilities and obligations to and of leaseholders and the Group’s approach to delivering its contractual obligations.
Section20 FAQs
Everything you need to know about the Section 20 process.
Jargon Buster
Our jargon buster aims to give simple, plain English explanations of typical words and phrases used in the leasehold sector.
Additional Administration Fees
Admin fees are charged by Jigsaw Homes for providing additional services or documentation to you as a leaseholder that are not covered by your service charges.
Useful links
Resales Policies
Jigsaw Homes Group sets out a number of policies that govern how shared ownership resale properties are handled, along with eligibility, affordability and credit checks.
Right to Acquire
The Right to Acquire Scheme helps Housing Association tenants to buy their current home at a discount.
Right to buy
The Preserved Right to Buy allows eligible tenants to purchase their current home at a discounted rate.
Buying a home
As well as making homes available at affordable rent and market rent, the Group offers people the opportunity to buy a home through Shared Ownership, Help to Buy and Market Sale with  Snugg Homes.
Homes contents insurance
As a tenant and/or leaseholder, it is your responsibility to insure the contents of your home: to protect your own furniture, belongings or decorations against theft, fire, vandalism and burst pipes.
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