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Tenant consultations
At Jigsaw, we believe residents should have a genuine say in the services they receive and the communities they live in.
The role of the Customer Committee
Scrutiny highlights
Scrutiny at Jigsaw supports the delivery of quality services that are genuinely shaped by the people who use them. Here is the top10 improvements our scrutiny panel helped make to our services. 
Scrutiny recommendations
Our Resident Scrutiny Panels scrutinise the services of Jigsaw Homes on an annual basis to help us improve our services. We have pulled together a summary of the recommendations made, whether they have been accepted, along with confirmation of completion.
Tenant Satisfaction Measures (TSM) Survey: FAQs
To help you understand the upcoming Tenant Satisfaction Measures (TSM) survey requested by the Regulator of Social Housing (RSH), we’ve created a list of Frequently Asked Questions (FAQs). These FAQs are designed to address any concerns or uncertainties you may have about the survey, including its purpose, how it will be conducted, and how your feedback will be used.
WhistleblowingPolicy
Whistleblowing is more formally known as making a disclosure in the public interest. It is the act of disclosing information which relates to suspected malpractices or dangers at work.
Unreasonable Behaviour Policy
Jigsaw Homes Group is committed to providing a fair, consistent and accessible service. We believe that customers of our services have a right to be heard, understood and respected. We believe that our staff have the same rights, and the Group must provide a safe working environment for our staff.
Tenancy Policy
The Tenancy Policy sets out the framework for the types of tenancies Jigsaw landlords will grant in future and how these will be managed effectively in line with our strategic priorities of building a strong corporate foundation and caring for our customers, assets and neighbourhoods.
Sundry Account Policy
This policy sets out Jigsaw Group’s (the Group) approach to the collection of debt on all sundry accounts.
Safeguarding Children & Adults Policy
Jigsaw Group will be pro‐active in the safeguarding of children and adults who live in our homes. Safeguarding underpins all aspects of the organisation’s strategy and operations, as it is a priority within every aspect of our work.
Latest news
30/10/2026
Development of the Month – Ash Tree Fold

Where: Ashton-in-Makerfield Numbers: 22 two and three-bedroom houses including 4 two-bedroom bungalows Mix: 9 for affordable rent and 13 for shared ownership With: Rowland Homes For: Wigan Borough Council What…
29/10/2026
Arnold School Donates to Jigsaw Community Grocer

Children at Killisick Junior School in Nottingham celebrated their traditional harvest festival with a food collection and donated lots of goods to our community grocer.
28/10/2026
Stirring Up New Skills in Dukinfield

Residents in Dukinfield took part in a six-week Seasonal Preserving Course, learning new recipes using ingredients that are freshly in season.
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Jigsaw Homes Group Limited

Head Office: Cavendish 249, Cavendish Street, Ashton-under-Lyne OL6 7AT

Leigh Office: Turner House, 56 King Street, Leigh WN7 4LJ

(Registered no. 29433R)