Our Relet Standards

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Our Relet Standards

When you move into a Jigsaw Group home, it should be safe, clean, and well maintained. Our promise to you is to ensure that your new home comes with a good standard of repair and cleanliness, ready for you to move in.

Our Lettable Standards, set out below, explain the standard of home that you can expect when taking a new tenancy with us.

Relet Standard Check List
  • The property will be clean and clear of all belongings from the previous tenant
  • The property will be checked and free from infestation
  • The floors will be thoroughly swept and clean
  • All gas and electrical appliances/fittings that we’ve supplied are in a safe and working order
  • Kitchen units, worktops, splashback tiles and sinks will be clean and in good working order
  • Installation of plumbing and electrical sockets for an automatic washing machine will be completed
  • Extractor fans will be clean and in good working order
  • All gardens should be cleared for the needs of the tenant. Clear and free from significant hazard and presentable to a reasonable standard
  • All internal and external doors to be in good condition and accessible at all times. All external doors will have their locks changed
  • Polystyrene ceiling tiles will be removed from all rooms
  • Walls and ceilings will be free from significant plaster defects
  • All external paved areas will be left in a good condition and free from trip hazards
  • All internal woodwork will be in good condition and free from decay
  • Splashbacks and sealants will be clean and in good condition
  • All floors and fixed wall coverings will be in good and safe condition
  • In instances where the property is in particularly poor condition, we will decorate the required rooms, leave a paint pack or offer the customer decorating vouchers
  • All windows will be checked and required to ensure they open freely
  • Floor coverings such as floor tiles will be securely fitted and any laminate flooring will be left in place if fitted well and in good condition (any laminate flooring will be removed from flats above the ground floor)
  • The property to be free from damp and mould
  • All battery operated smoke alarms will be tested and batteries changed as necessary to ensure they are fully operational
  • To be made aware of where the stop tap is located in this property
  • Identify any large trees within the boundary of the void property.

(Signed off by: Void Team Leader, Viewing Officer and New Tenants)

Register with 'My Jigsaw'

My Jigsaw gives you total access 24/7 to our services and your tenancy.

With My Jigsaw, you can do many things related to your tenancy, such as:

  • Check your rent balance, make a payment and even set up a direct debit
  • Request repairs, and (coming soon) view your repair history
  • Update your contact details and download a rent statement, your tenancy agreement, and other useful documents
  • Find out about Jigsaw services like money advice or help with cost of living.

All from the comfort of your own home, any time, 24/7!

Registering for a My Jigsaw account is quick and easy and can be done anytime, simply visit: myjigsawhomes.org.uk to register today!

Jigsaw Rewards

Jigsaw Rewards is an innovative online tenant engagement programme that encourages our tenants to provide regular feedback on services and plans for the future.

Jigsaw rewards allows you to take part in as many or as few activities as you like and at a time that it is convenient to you. In return, you will receive points which can be exchanged for high-street gift vouchers or credits towards your rent account.

It is simple and quick to register!

Visit rewards.jigsawhomes.org.uk and enter your surname and 8 digit payment reference number.

Once you’ve given us a little bit of information about yourself and your preferences, you’ll receive an email which needs to be validated before you can take part. You can also opt in to receive regular emails from us advising you about new activities, so you’ll never miss out!

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